We want you to love your PEDRO purchase. If you’re not satisfied, you may return your item(s) within 30 days of receiving your order.

Return Conditions:

1. Item(s) must be in original condition with tags, packaging and labels intact
2. A final inspection will be done before your return is accepted
3. Returns that don’t meet our policy will be sent back at your cost.
4. If your return affects a Gift With Purchase promotion, the GWP must also be returned. Otherwise, its market value will be charged

Exchange Policy:

Exchanges are not available for online purchases. Please submit a return for a refund and place a new order for the desired item

Our return policy is only applicable to any item(s) purchased online and within 30 days of receiving your order.

Return Address:
PEDROSHOES.COM (RETURNS DEPT)
CHARLES & KEITH Group Headquarters
8 Tai Seng Link, Level 1 (via cargo bay)
Singapore 534158

We recommend using a trackable shipping method and PEDROSHOES.COM is not responsible for lost return parcels.

If you received a wrong or defective item or checked out as a guest, please contact us at customers@pedroshoes.com with the Subject: Return Request - ( Your Order Number )

Returns Procedure
Please ensure that the item(s) meet our returns condition before submitting a return request.
1. Create Return Request Log in to PEDROSHOES.COM to view your order details under My Purchases & Returns. Click on "Submit a Return Request". Select the item(s) you wish to return and state the reason. View our Returns Conditions below.	2. Pack Parcel Fill in the return slip and attach it to the returned items. Please pack the item(s) in its original packaging.	3. Send Your Items Send your item(s) to us with your Return Number via your preferred courier service provider. Please note that shipping fee will be borne by you.	You will be notified via email once your return(s) has been processed.

Refunds are processed within 7–14 working days after we receive your return at our Singapore headquarters. All items will undergo a quality check to ensure they meet our refund policy. Once approved, the amount will be refunded back to your original mode of payment.

Please note that the exact refund period varies and depends on your bank’s processing period.

Once your order is successfully placed, you will receive an Order Confirmation email with your order details. Please note that this may take some time as your payment may be undergoing payment review.

Kindly check your spam or junk folder or contact the customer service team for assistance.

Orders cannot be amended once placed. However, there is an option to self-cancel your order within:

60 minutes for Standard Delivery
15 minutes for Express Delivery

Please visit our order status page to proceed.

After the grace period, the order will be processed. If you change your mind later, eligible items can be returned in line with our Return Policy.

You may wish to track your order at our order status page.

Order Status Guide

If your order shows as cancelled but you have been charged, please contact our Customer Care Team with the follow details:

• Order number
• Mode of payment
• Screenshot of your bank statement showing the transaction (please ensure all personal details are appropriately redacted)

If the cancellation was due to an online security review, a refund will be issued to original payment method within 14 business days.

All orders will be fulfilled based on available stock. If a particular product in your order does not meet our quality checks or is out of stock, your order will be processed with the remaining item(s). Item(s) not included will be refunded accordingly.

Please contact our Customer Care Team with the following:

• Order number
• Images showing the item and the affected area (close up, top view and outsole)
• A brief description of the problem

Do not discard the item, as it may need to be returned.

If a wrong item was received, please submit a Return Request online within 30 days of delivery. If the correct item is in stock, we will send a replacement. Otherwise, a refund may be offered at our discretion.

Head on over to the sign in page and fill in your particulars under Create An Account.

1. Head to the sign in page and enter your email address under Forgot Password. You will receive an email with a link to reset your password.
2. To change your password, sign into your account, head to My Account and then to My Profile page.

If you haven’t received the password reset email, please check your spam or junk folder as the email may have been filtered. Ensure that the email address entered is correct and registered with us.

If you still haven't received the email after trying the above, please contact our Customer Service Team for further assistance.